Exagon study: More and more ITIL users expect a better integration of IT processes and business Kerpen, January 12, 2009 – the ITIL users are in ever-increasing numbers believe that tighter links between of the IT services can be achieved by the version 3 of the framework since last year with the business processes. While they were one and a half years to 57 percent and in early 2008 only to 43 percent of the opinion according to a survey of management consulting Exagon, this objective going through ITIL 3 sufficiently depicted, there are 55 percent again late this year. To get 29 percent of ITIL users who show cautious optimism. At the same time the District of the CIO, which in this respect either skeptical or have still no accurate assessment, has been halved almost within a year period. He declined in early 2008 to 16 per cent in the comparison survey carried out for the third time by 34 percent.
Also on the fundamental need for a stronger alignment of IT processes on the business requirements, it seems to give companies less and less doubt. Almost three quarters of IT managers consider as required and thus even slightly more than in early and mid 2007 (64 and 61 percent, respectively). Only 4 percent are currently still believes in IT service management (ITSM) directly related to the business conditions to renounce. The assessment of the life cycle model of the new version of ITIL 3 shows a favorable trend. It describes the lifecycle of IT services from modeling about the implementation and operation through optimization. After the comparative nine out of ten respondents of which assume Exagon consulting, that this model will positively affect their practice. \”\”Definitely expect either or tends to \”positive effects for IT service management. In previous surveys, the vote of the users, not so clearly fell.