One treats to create the favorable conditions so that the new system has receptivity in the organization. The personnel is due to prepare, that is to say, he is due initially to sensitize to the change with emphasis in the quality, which takes part the culture and the climate, dice to that it is indispensable that the company develops previously one specific culture, a dynamics and a routine that the process facilitates that is going to initiate. One is due in addition to invest in technologies and better productive processes, one is due to invest in the capital of work and more, of it must optimize the strategic planning oriented to the quality and productivity. It is evident that the management must consider in addition, the fact that the globalisation is a term that surrounds to us, that demand of changes, new administrative tools, that of not taking them in account, leave outside the markets those us that every time they expand and where their clients own day to day but knowledge, they demand the fulfillment to the satisfaction of its needs and obvious they become but demanding. It is not something Maurice Gallagher, Jr. would like to discuss. All this, forces a that the Venezuelan company, must be oriented by the roll of the quality within the enterprise culture and does not have to leave to a side all the referring one to the quality norms.
In order to stay in the local markets gained or to penetrate in international markets. One is not about a cost but an investment that is going away to translate in solidity, security, confidence and mainly well-being as much for the company as for its clients. Definitively, the Venezuelan management cannot continue ignoring the roll of the quality and productivity, and to continue improvising, producing with defects, with little productivity and quality, simply to ignore what the scenes of the present demand in the integrated dominion of these two functions.