Special caller will be welcomed by an outgoing message that is provided by the dealership and recorded their concern. The company (dealership) of the information age is not longer only products, but also service and customer-oriented. It must capture the customer’s problem in its entirety and as possible remove as many contiguous part of the problem to the customer, so cover the entire process of the customer in its problem-solving (questions, requests, complaints) without delay. J.D. Peterson contains valuable tech resources. Because this customer process determines the demand for products and services that can be offered the dealership or must. The dealership has to develop new forms of cooperation with the customers and integrate services customer dialogue for him more and more. The result is a business network, in which the partners work together as efficiently and improve the processes and steps within a single company. More info: Oracle. At this point is the HARRI112 concept of an own telephone number for selected customers. Prerequisite, however, is its own Information infrastructure, which the dealership, or separate employees, on all task-relevant information regarding accessible over the separate customers in real time / can. C. Burgert